Welcome!

Thank you for considering The Tennessee Valley Neurological Associates for the diagnosis and management of your neurologic health. Our physician staff has well over 15 years experience in diagnosing and treating neurological disorders, and we are dedicated to providing you the utmost care for your specific situation. We appreciate the opportunity to participate in your health care management.

Services

We thank you for selecting our healthcare team! Our goal is to provide the best possible level of neurological care for our patients so that you and your family understand the medical problem and treatment. Our physicians and staff strive to maintain a caring, personal, and respectful atmosphere, whether through our consultation services in our Huntsville and Madison locations or at Huntsville Hospital.

Tennessee Valley Neurological Associates PC offers a full range of in-office and hospital services to our patients, including the following:

About Us

Patient Information

Patient Forms

Office Policies

    Insurance Participation

    Our physicians participate with the following plans:

    As a service to our patients, we will complete and submit insurance forms to your insurance carrier. It is imperative that we maintain accurate insurance information. Please notify our staff of any changes in your insurance and personal demographic information to maintain accuracy in our billing, as well as to ensure that we are able to reach you by mail and telephone, if necessary. It is the patient's responsibility to make sure our practice is in-network with their insurance prior to making an appointment.

    For patients with the following insurance providers, please contact your insurance company to be sure the correct insurance referral has been submitted (by the patient's referring physician or directly by the patient), or call our office at 256-265-0400 if you have any questions regarding the referral:

    • Medicaid
    • HealthSprings
    • Tricare
    • Blue Cross Exchange

     

    Communication

    Telephones are answered personally by our staff during office hours, with the exception of from 12:00 noon to 1:00 PM Monday - Friday, at which time our answering service takes over during lunch.

    Our answering service is available at all times when the office is closed and can contact the physician on call when necessary. As our phone system can be exceptionally busy during peak hours, we provide voicemail boxes to allow you to leave messages for our staff when they are unable to immediately answer your call. Please leave detailed messages as well as a phone number where you can be reached, and our staff will get back with you as soon as possible.

    Financial

    Payment

    • All co-payments, coinsurance and deductibles are due and payable at the time of service, regardless of who brings the patient in for the appointment. Sitters, grandparents, divorced parents, etc., must be prepared to pay at the time of service.
    • Our offices accept cash, checks, debit cards, Discover, MasterCard, and VISA. We reserve the right to assess a service charge to accounts that require multiple billing for co-payments.
    • There is a $35 service charge for returned checks. We reserve the right to report returned checks to the Madison County District Attorney's Worthless Check Unit. If we receive two returned checks, we will only accept cash or credit card as payment for future balances.
    • If you fail to meet financial obligations agreed upon in this financial policy or other payment arrangements made with Tennessee Valley Neurological Associates PC, your outstanding balance will be sent to a collection agency, and you will be required to pay the entire amount plus any collection agency fees before being scheduled for any further appointments.
    • Over-payments will be refunded after all charges have been processed and paid by your insurance company. A refund check will be written and mailed within 30 days of your written or verbal refund request.

    Insurance

    Our office participates with a variety of insurance plans. It is your responsibility to

    • Bring your insurance card to each visit and notify us of any changes.
    • Know your co-payment amount and be prepared to pay this amount at each visit.
    • Know your insurance company benefits (physical exam coverage, diagnostic testing co-payment amounts and pre-certification requirements, etc.)
    • If you are enrolled in a Managed Care Insurance Plan (HMO) it is your responsibility to obtain or ensure a referral is supplied to our office from your primary care physician prior to the time of your appointment. Without this referral, you cannot be seen by our physicians.

    If you insurance coverage through a plan that we do not participate with, our office is happy to file the claim for you upon request as a courtesy. However, you are responsible for payment in full at the time of service and you will be reimbursed upon payment being received from your insurance company in the event that the payment is not made directly to you. Also, we file secondary insurance claims as a courtesy. If your secondary insurance has not paid within 60 days of our first filing, you automatically become responsible for the balance of unpaid charges.

    Missed Appointments and Cancellations

    Please review our policy on missed appointments and cancellations.

Contact Us

Our answering service is available at all times when the office is closed and can contact the physician on call when necessary. As our phone system can be exceptionally busy during peak hours, we provide voicemail boxes to allow you to leave messages for our staff when they are unable to immediately answer your call. Please leave detailed messages as well as a phone number where you can be reached, and our staff will get back with you as soon as possible.

Huntsville


Address:

Blackwell Medical Tower
201 Sivley Rd, Suite 540
Huntsville, AL 35801

Phone:

256-265-0400

Fax:

256-265-0407

Hours:

Monday-Thursday: 8:00 a.m. -4:30 p.m.
(Closed for lunch: 11:30 am to 1:00 pm)
Friday: 8:00 a.m. -11:30 a.m.
Phones are open from 8:30 am - 4:30 pm